Where maintenance breaks down
The request is not the hard part. The handoff is.
Scattered context
Photos arrive by text, details live in email, and the property address gets repeated from memory.
Unclear priority
A true emergency and a cosmetic fix can sit side by side without enough context to choose the next move.
Missing history
Vendor notes, costs, and completion details disappear before the next recurring issue surfaces.
From report to repair record
One request. Four clear handoffs.
Property Peace keeps the work moving without taking the decision away from the person responsible for the property.
01 · Tenant report
Capture the full issue
A request starts with the property, unit, description, and supporting photos in one place.
02 · Percy-assisted intake
Bring the signal forward
The limited pilot helps organize the request and surface context that may need faster attention.
03 · Landlord decision
Review and take action
You confirm the priority, communicate with the tenant, and decide who should handle the work.
04 · Repair record
Close with history
Status, notes, vendor details, and costs stay connected to the property after the repair is done.
Responsible by design
Percy helps organize the intake. You stay in charge of the repair.
Maintenance can involve safety, habitability, access, and local legal duties. Assisted signals are useful context—not a substitute for your review or a qualified professional.
Percy can help
- Organize request details and maintenance context
- Surface language that may deserve faster attention
- Keep intake easier to scan across a growing portfolio
The landlord decides
- Whether the situation is an emergency
- What response, access, and communication are appropriate
- Which qualified vendor to contact and when work is complete
A record that survives the repair
Keep the evidence, conversation, work, and cost connected.
Photos and context
See what the tenant reported before anyone arrives on-site.
Updates in one thread
Keep repair communication with the request instead of personal texts.
Vendor coordination
Record who is handling the work and what still needs follow-up.
Costs and history
Leave a useful property record after the ticket is closed.
Built for hands-on landlords managing 1–50 units.
Straight answers
Percy Pilot maintenance FAQs
What the limited pilot can help with—and where landlord judgment still matters.
Percy Pilot is a limited-availability set of assisted tools designed to help organize maintenance intake and highlight useful context. Landlords remain responsible for reviewing every request, deciding its urgency, and choosing the response.
No. Percy may help surface language or context that appears urgent, but it does not replace landlord judgment, emergency procedures, qualified vendors, or local legal requirements. Always review requests and respond based on the actual situation.
Yes. Photos and request details can stay together so you and your vendors have better context before the first visit.
Property Peace helps keep vendor details, notes, status, and repair costs connected to the maintenance record and property.
Yes. Property Peace is designed for independent landlords and hands-on rental owners managing 1–50 units, without an enterprise property-management learning curve.
Give every repair a clear place to go.
Start with organized maintenance tracking today. Percy-assisted tools are available separately through the limited pilot.
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